Telephone communication with patients is a key component of any patient medical practice. Patients depend on reaching clinic staff by phone to schedule appointments, obtain test results, ask questions about medications or symptoms and request medication refills. The quality of a practice’s phone system has an important impact in overall quality and access to care.
Your care team’s ability to communicate with patients along their health journey is vital to the mission of supporting care plans and reducing readmissions. By connecting people, resources, data, and solutions, you can optimize operations and reduce risk while increasing operational efficiency and profitability. When it comes to the digital transformation of your healthcare system, nothing’s more important than a flexible communications solution.
Avaya Solutions are designed as a quality improvement effort to improve patient satisfaction and decrease emergency department use by improving telephone access and triage in a multispecialty resident-faculty practice based in a community hospital that serves an urban, multi-ethnic community.
Even with the workload and stress of a pandemic, you can ensure citizens, patients, and everyone you serve receives the best possible experience. An Avaya OneCloud solution is ready now to help you with vaccine administration, contact tracing, testing, and information access.
Get underway with our suite of apps designed to help you be successful in every detail of your vaccination mission.
Provide awareness and support for citizens and patients
Recruit and onboard qualified staff
Manage and track the dosing administration process
Your contact center is often the first interaction patients have with your organization, and your agents have the power to shape the patient experience in meaningful ways. Accelerate your services and support with Avaya patient experience management solutions for healthcare contact centers.
For example, with the Avaya Patient Appointment Reminder solution (including Avaya Aura® Experience Portal and Proactive Outreach Manager), you can create and send patients automated outbound appointment reminders to increase agent productivity, provide better service, and reduce
With Avaya interactive notifications such as the Proactive Outreach for Payment Solution (POPS) you can also increase patient collections.
Avaya also provides inbound applications including self-service caller identification and verification, self-service options for ordering replacement membership cards and reaching an agent when needed, and routing to the appropriate agent based on caller type and option selected.
“The practices on our patient access center have seen a 25-30% increase in patient appointments.”
Proactive Reminders with easy cancellation and rescheduling results in 5% reduction in no shows, 84,000 visits a year for a 1,100 bed + outpatient health system