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Avaya OneCloud CCaaS

Engaged employees lead to happier customers. Bring together employees, insights, and processes from your entire organization to create effortless customer experiences across all your contact center touchpoints.

Enable Proactive, AI-Powered Connections

Create effortless experiences by connecting everything across any channel with built-in, predictive AI that adapts to customer needs.

Get more from AI
Reach more customers and achieve goals faster by using AI-powered predictive modeling.

Intelligent self-service
Deliver conversational self-service 24/7, with options to speak with a live agent.

Complete digital automation
Deploy AI-enabled digital co-workers across all channels, including web, voice, SMS, social, email, and video.

Biometric authentication
Easily identify and authenticate customers using voice and facial biometrics.

Co-browsing
Redefine and personalize the online experience with complete co-browsing capabilities.

Single desktop
Skip screen-switching with a customizable voice and digital desktop that offers 360-degree customer insight.

Sentiment analysis
Capture and respond to customer feelings and emotions in real time to create meaningful engagements.

Mobile-friendly
Deliver a differentiated experience that caters to mobile callers.

Align Processes and Resources

Deliver holistic, personalized customer and employee experiences by tightly aligning processes, functions, and resources.

Cross-organization cohesion
Enhance team collaboration with converged communications that eliminate front- and back-office silos.

Workflow orchestration
Fine-tune experiences with visual task editors to create workflows, manage auto responses, and assign work.

Digital coworkers
Augment employees with intelligent virtual agents that provide on-screen prompts and more in real time.

Intelligent routing
Match customers with the best employees based on business rules, internal and external context, and desired outcomes.

CRM integration
Work easily with the CRM applications you already use, including Salesforce, Microsoft Dynamics CRM, ServiceCloud, Zendesk, and more.

Messaging integration
Integrate homegrown as well as common messaging channels like WhatsApp, Facebook Messenger, and Apple Chat into a single system.

Enhance Workforce Engagement

Use the best tools to motivate, empower, and mentor employees—from recruitment to retention.

Personalized desktops
Bring schedules, training, customer information, and more—from different systems—into a single screen.

Automatic recordings
Improve compliance and reduce liability by automatically capturing and processing voice and digital interactions.

Live monitoring
Provide real-time assistance to employees with prompts, details, and step-by-step guidance.

Work-from-anywhere flexibility
Give employees the freedom to work remotely with flexible, modern tools.

Performance management
Actively monitor, analyze, and manage employee performance, requirements, and feedback.

Staff management
Optimize service levels with the right number of employees all the time and gain insight into trends.

Gain Real-time Insights

Optimize every experience across the organization with powerful performance analytics and reporting tools.

360-degree views
Anticipate needs with a comprehensive view of the customer journey to help determine next-best actions.

Voice-to-text transcription
Help employees in the moment by providing real-time prompts based on spoken words or phrases.

Speech and text analytics
Automatically surface intelligence from thousands—even millions—of recorded interactions.

Built-in analytics dashboards
Capture real-time events at every step of the customer journey with insightful contact center dashboards.

Unified reporting
Keep a pulse on employee and customer experiences with historical reporting and real-time dashboards.

Dynamic customer surveys
Capture customer feedback in real time and take quick action to optimize business processes.


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Avaya Products

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Fortinet Secure SD-WAN Transforms and Secures WAN

Fortinet FortiGate delivers fast, scalable, and flexible Secure SD-WAN for cloud-first, security-sensitive, and global enterprises. Our Security-Driven Networking approach consolidates SD-WAN, next-generation firewall (NGFW), and advanced routing to:

  • Deliver superior quality of experience at any scale
  • Accelerate network and security convergence, and simplify WAN architecture
  • Orchestrate consistent network and security policies
  • Achieve operational efficiencies through automation, deep analytics, and self-healing

Fortinet Secure SD-WAN Transforms and Secures WAN

Fortinet Secure SDWAN (software-defined wide-area network) solution enables enterprises to transform and secure all WAN edges. Leveraging the Security-driven Networking approach that uses one operating system and one centralized management console, enterprises realize superior user experience, enhanced security posture effectiveness with converged networking and security, and achieve operational continuity and efficiency.

What’s new in FortiOS 7.2

Packed with new features and enhancements, FortiOS 7.2 delivers a powerful combination of AI-driven actionable intelligence, SOC and NOC process automation, and inline prevention of evasive and previously unknown threats.

New in FortiOS 7.2 for Fortinet Secure SD-WAN:

  • Automated overlay orchestration: Simplify and accelerate overlay orchestration on a global scale with best-practices configurations built in.
  • Large-scale zero-touch provisioning: Get device blueprints in minutes and easily apply device templates to sites at any scale.
  • Enhanced application monitoring: Enable per-application performance monitoring and MOS scoring for VoIP apps.

FortiGate Secure SD-WAN Use Cases

As network edges explode, you need consistent security and connectivity. With Secure SD-WAN, you can:

TRANSFORM WAN AND SECURITY

Transform WAN and security with one WAN edge powered by one operating system. One management console covers SD-WAN, advanced routing, and NGFW controls to protect the entire digital attack surface.

SIMPLIFY SECURE SD-BRANCH

Simplify branch architecture with Secure SD-WAN and integrated NAC, WLAN, LAN, and LTE/4G/5G. All are centrally managed and scalable to 1,000s of sites.

OPTIMIZE HYBRID WORKFORCE

Enhance work-from-anywhere over any transport with thin edge SD-WAN, ZTNA, cloud-security, and consistent management to enable a SASE framework.

ENHANCE HYBRID, MULTI-CLOUD

Enable secure, seamless, faster connectivity to the cloud, in the cloud, and between clouds. Cloud on-ramp orchestration reduces the footprint and simplifies management.

PREDICT APP PERFORMANCE

Enable reliable user experience on any transport with rich routing and advanced WAN remediation for self-healing networks.

ACHIEVE OPERATIONAL EFFICIENCIES

Automate the design, deployment, and operation of large-scale environments. A single pane of glass provides network-wide visibility, analytics, reporting, and orchestration.

Features and Benefits

APPLICATION RESILIENCE
Ensures highest level of application availability and performance over any WAN transport

INTEGRATED ADVANCED SECURITY
Converges the most advanced NGFW and routing to deliver consistent security on- and off-network

SCALABLE, HIGH PERFORMANCE
Transforms and secures SD-WAN at large scale with no performance impact thanks to the industry’s only SD-WAN ASIC

MULTI-CLOUD ON-RAMP
Enables secure, fast connectivity and high performance to, in, and between cloud applications

ZERO-TOUCH PROVISIONING
Enables large scale, faster deployment of Secure SD-WAN

CENTRALIZED ORCHESTRATION
Centrally manages deployments, configurations, and on-going operations with complete visibility, analytics and reporting


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Fortinet Products

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Connect and protect what matters most

An edge-to-cloud strategy needs more than a ‘good enough’ SD-WAN and ‘ok’ security from one vendor. Now you can seamlessly integrate best-of-breed SD-WAN with best-of-breed SSE (Security Service Edge) from the market leaders.

In the world of IT, there’s plenty to keep you up at night, but it doesn’t have to be that way

With so many remote workers, IoT devices, and multiple clouds, it’s hard to keep everyone productive while keeping the network secure. But it’s doable.

Users, apps, and devices are everywhere (so are the threats). Are you ready?

With more people regularly switching between work environments, traditional router-centric WAN networks are no longer adequate and security threats are a daily headache. Discover how to deliver consistent quality of service with integrated best-of-breed SD-WAN—without compromising security.

Struggling to achieve consistent QoS and security policies without impacting network performance?

Learn how you can enforce and support consistent, business-driven quality of service and security policies for users, wherever they are located and wherever applications are hosted.

Is legacy infrastructure negatively impacting your users and employees?

Learn how IT can deliver consistent application performance and quality of experience to users connecting to enterprise apps and data from anywhere.

Is network complexity reducing IT efficiency?

Monitor and manage the network centrally, so it’s responsive to the changing needs of the business and can continually optimize performance—saving both time and money.

It’s time for networking and security functions to converge

Bring best-of-breed SD-WAN and SSE to all users, including a “branch of one,” wherever and however they access the network.

Network security without compromise
Give customers freedom of choice with Aruba’s broad ecosystem of cloud security (SSE) integrations from leading providers.

Consistent QoS and security policies
Address security threats and reduce risk to your business while ensuring higher network uptime.

Improved user experience and application performance
Enjoy better end-user experience and faster app response time wherever and however data and applications are accessed and hosted.

Greater simplicity and agility
Simplify the management, operations, and security of the WAN with Aruba’s automated integrations with best-of-breed SSE providers—from the smallest mobile sites to the largest enterprise branches. All while reducing time to revenue.

Maximum flexibility
Access the widest range of secure WAN connectivity solutions combined with the most flexible acquisition, deployment, and operations options to match budget and resource constraints.


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Aruba Networks Products

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EMAIL SECURITY APPLIANCES

A multi-layered on-premises solution that protects against advanced email threats

SonicWall Email Security is ideal for organizations that need a dedicated on-premises solution. SonicWall’s solution can be deployed as a hardened physical appliance, robust virtual appliance or software application. The multi-layered solution provides comprehensive inbound and outbound protection, and defends against advanced email-borne threats such as ransomware, zero-day threats, spear phishing and business email compromise (BEC).

Get Comprehensive Inbound And Outbound Protection

  • Stop advanced threats before they reach your inbox
  • Protect against email fraud and targeted phishing attacks
  • Get up-to-date security with real-time threat intelligence
  • Enable email data loss prevention & compliance
  • Control costs with scalable and flexible deployments

Protect Against Targeted Phishing Attacks

  • Scan malicious URLs at the time-of-click for advanced threats
  • Block ransomware and zero-day malware with attachment sandboxing
  • Stop phishing attacks using machine learning and advanced analysis techniques
  • Prevent email fraud through powerful email authentication policies, including DMARC

Keep Your Inbox Clean And Data Secure

  • Scan inbound and outbound messages with powerful anti-spam and anti-virus
  • Analyze outbound email content and attachments for sensitive data
  • Provide policy-enforced and on-demand email encryption

Simplify Management And Reporting

  • Get complete visibility with real-time customizable dashboard
  • Reduce overhead costs through task automation and delegation
  • Manage user and group accounts with seamless multi-LDAP synchronization
  • Generate granular reports for attachments and URLs scanned, junk mail and more

Achieve Scalability And Redundancy With Flexible Deployments

  • Configure deployments in stand-alone, distributed or clustered mode
  • Add capacity and move to a fail-over enabled, split-mode architecture
  • Empower large enterprises and managed service providers with multi-tenancy

Talk to an expert

SonicWall Products

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“Everybody In” on Hybrid Work

How Cisco Meraki empowers employees to thrive from anywhere

By Ryan Ansley, Senior Director of Digital Workplace and Information Technology at Cisco Meraki

At Cisco Meraki, whenever we set out to do something our own way, we like to say we’re “Merakifying” it. To us, that means leaning into our values to inform our vision of a solution to a challenge we face.

When we began shaping our return-to-office strategy, we realized we had an amazing opportunity to lean into our corporate value of “everybody in.” That’s why we built hybrid work experiences that center on our employees no matter where they are.

Enabling hybrid work is a priority for 78% of c-suite executives, according to an IDG Marketpulse Research report conducted for Meraki. The report also suggests that leaders want to enable greater collaboration (52%) while also maintaining or improving productivity (46%) and security (40%).

Clearly, “everybody in” is a fitting call to action for everyone trying to manage the disruption of hybrid work. To that end, we’ve done our best to leverage technologies that bridge the digital divide and empower our employees to make an impact no matter where they sit.

A pivot to experiences

After an almost overnight switch from corporate-based hubs of activity to home-based employees, the workplace is now wherever employees want to be. That means our teams within Meraki Digital Workspace and IT must empower productivity collaboration, security, and more anywhere and everywhere.

Initially, we tried to replicate what we were doing in the co-located office for people working remotely. However, we quickly learned this missed the point of what we were trying to accomplish—create experiences that foster communication, teamwork, and career development. We rapidly shifted our approach and now focus on building solutions in support of those experiences.

Tools for collaboration

Ensuring everyone feels part of the same team is critical, especially when employees are dispersed over geographies and time zones. With some folks in the office and some working remotely, we cannot afford to make anyone feel left out, and that’s why collaboration tools are key to hybrid work success.

In fact, 46% of enterprises are prioritizing updates to collaboration tools to support hybrid work, the IDG study said. This is third only to application modernization (54%) and security improvement (49%).

That’s why everybody at Meraki has access to Webex by Cisco so they can more easily collaborate from any device. We also set up video conference rooms with Webex devices for hybrid collaboration.

The combination of rock-solid video conferencing along with best-in-class hardware bridges the gap between on-site and off-site workers. Pairing that with team best practices to center meetings on the distributed employee’s experience allows us to be productive and collaborate with folks around the world.

Security matters

The world of protection has also changed. In fact, 48% of executives in the IDG survey cited an increase in cybersecurity threats as a “primary obstacle” to improving workforce experiences.

Enabling hybrid work is becoming table stakes, and it’s incumbent on IT leaders to find secure, seamless ways to deliver it. Borderless access is the future of security—and that future is happening now.

We use a combination of different tools to address security at Meraki. Our laptop stack includes tools that enable secure access from anywhere. The Meraki VPN and Any Connect provide additional security layers where needed, And tools like Thousand Eyes help centralize visibility through cloud-based technology such as the Meraki dashboard. The combination of all these solutions provide maximum security and flexibility.

An eye on safety

Numerous businesses use the same network for physical and cybersecurity, leveraging smart cameras and sensors to give employees the knowledge they need to feel comfortable in their space.

At Meraki, we use Cisco DNA Spaces to understand proximity and density, plus third-party applications for hot-desking. Coupled with MT sensors and data from MV cameras, these technologies empower folks to make a decision whether to remain on-site with others in the office based on their personal level of comfort.

DNA Spaces also allow employees to see where there’s the most density in the office, informing folks where “the action is happening” and letting them make a decision to join or avoid the situation.

Supporting tech teams

The IDG survey results also revealed ongoing challenges for IT teams. More than one-third (36%) cited skills gaps, while 31% claimed inadequate resources or budget. Additionally, 30% reported an inability to provide consistent IT support across the workforce.

Ensuring your IT team also has a hybrid workspace can help ease staffing dilemmas and decrease issues around coverage hours for support.

At Meraki, we leverage technology for mobile device management, network security, upgrades, and configuration changes. This enhances security by eliminating manual, error-prone tasks and improves employee experience by freeing up time for our IT professionals to work on more strategic and creative projects.

Wrapping it up

Hybrid work would not happen without the cloud. The ability to securely work together across countries and time zones, access and share data or documents, and communicate visually and verbally are foundational.

Organizations that are adopting hybrid work are embracing solutions that empower employees to work anywhere, adapt to our constantly adjusting world, and harness the power of transformation to benefit their employees, their business, and their ecosystem. That’s what we do at Meraki, and it’s what we do for our employees, customers, and partners, too.

Cisco Meraki Products

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Ubiquiti A Best-in-Class Wireless Experience

Deliver a reliably smooth wireless experience to every connected device

Unifi access points are designed to meet precise user needs and optimize the performance for specific environment. Unifi 6 access points marks the introduction of Wi-Fi 6 technology to Unifi.

U6 models can connect up to 300 concurrent devices while ensuring a smooth wireless experience to each of the device connected with OFDMA technology.
  • Transfer high volume of data
  • Improved upload and download speed
  • Strong signal to a large number of devices
  • Expanded signal coverage
Ensure fast and stable connections across high traffic environments with Unifi access points.

Ubiquiti Products