Cloud telephony is the technology that moves your business phone system to the cloud. It is the smartest way to manage business calls without compromising on quality and cost. Cloud phone systems ensure businesses have scalable and reliable access to unified business communication without any burden of setting up infrastructure or additional CAPEX.
Cloud telephony, also known as cloud calling, is a type of Unified Communications as a Service (UCaaS) that offers voice communication services through a third party host. UCaaS replaces the need for conventional enterprise telephone systems, such as PBX. Cloud telephony services can be web- or applications-based.
Cloud telephony solutions are hosted on cloud servers maintained and updated by the provider with access granted on a subscription or as-needed basis. Therefore, customers do not need to pay for upkeep or unnecessary resources that may be associated. Common features of these solutions include:
• On-demand self-service.
• Included PBX technology functionality of call recording, conferencing and forwarding.
• Integration with existing call center and CRM
• Broad network access.
• Resource pooling.
Cloud telephony helps break the barriers that the traditional phone systems have. Here are some ways in which this happens:
Cloud telephony lets you setup call centres with zero investments on infrastructure. It enables a more streamlined, controlled and systematic manner of communication.
Cloud telephony plays an important role in companies coming up with cutting-edge solutions to real-world problems with services like automated calls, number masking and IVR solutions among others.
Unlike commonly used VoIP systems, cloud calling is generally more affordable, less of a burden on a company’s hardware and is more scalable for growing organizations. In addition, the fact that the connection is hosted over a cloud means that the quality of connections tends to be stronger. Most cloud calling services have built-in failover modes that make sure a backup is available if there is a problem with a connection.
Benefits of cloud calling
In business, companies often replace their conventional phone services with VoIP (voice over IP) through the cloud to make it easier for employees to connect quickly from anywhere. When compared to traditional phone services, other benefits include:
• Lower cost and maintenance.
• Higher accessibility and reliability.
• Simpler to implement and scale.
• Easier to keep updated.
• Minimized downtime.
• No need for additional infrastructure.
• Increased transparency of usage and communications-related statistics.
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