Return Merchandise Authorization

Application Process for Return Merchandise Authorization (RMA)

Note: Incomplete or inaccurate information may delay processing of returns. In addition, if the product has been found to be improperly installed or used it may result in no credit given.

To help improve your RMA customer experience, be prepared to submit the following information:

  • Sales Invoice number
  • Product information (model and Serial number)
  • Reason for return
  • Contact information and billing / return shipment address

Important Notes:

  1. Return of material must comply with the applicable terms and conditions of original place of purchase and original equipment manufacturer.
  2. If you purchased product through an authorized distributor (AD), please request the RMA from the appropriate distributor where you purchased your product.
  3. Please request RMA by filling in case of the product purchased directly from Syscom Distributions LLC.
  4. Upon successful completion of RMA request. It will be reviewed by syscom representative and with be notified with RMA number in the registered email address within 48hrs. 
  5. Use RMA number to ship the item to syscom head office, if any courier/transportation charges will be borne by customer.
  6. In case of RMA request rejection, the same will be notified in the registered email address with valid reason.

Create RMA Request

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